GRAND SKYLIGHT HOTEL XIANGHU

The hotel service is warm, the scenery of Elephant Lake is beautiful, the lobby is very lively, there is a wedding banquet, the hotel service is very warm, and the room facilities are also complete. Come again if you have a chance.

When travelling, especially with a kid, cleanliness in a room is THE priority. Well, the room was NOT clean. The counter top in the bathroom was stained AND dirty, the room was dusty (you could see dust on the mirrors and other surfaces) and the floor was full of shoes footprints of different types. We asked for the room to be cleaned as we checked in, while we went for a walk, more than one our later we came back, the room was dirty as we left it. I’m sorry but for such a price, in a 5 star hotel, this is absolutely not acceptable. Besides, I seriously doubt that the measurements of the room are correct as it seemed waaaay smaller than what officially stated in the room info. The view of course is breathtaking, that’s true. Mind also that there is absolutely no separation between the wet room and the bedroom, no door, no curtains…so no privacy while taking a bath. And also that there is no fridge. The lady at the reception was lovely, really kind, but it doesn’t make up for a dirty room.

Hotel agents are very helpful and polite. I appreciate services they provide.

酒店是深圳的品牌，不輸一些洋品牌的酒店。房間比較寬敞，乾淨整潔。交通便利，象湖公園對面。早餐不錯，對的起房價。服務人員彬彬有禮，餐廳服務員張良英對小朋友也十分友好，得知小孩沒起床，準備了打包盒讓帶回房間。小事需要提升，如通知前台收拾一下拉圾，催了二次，二個多小時保潔阿姨才來！希望改善。總體感覺格蘭雲天還是很不錯的，給五分鼓勵。

酒店前台服務用心，湖景房看象湖濕地公園風景一絕，酒店的環境也非常優美。早餐品種很豐富，下午茶有咖啡小蛋糕，還能提供晚安粥。需要熨衣服客服阿姨還把熨燙機送到房間來幫我，服務很周到。

前台小田服務熱情周到，贈送了孩子早餐、小童洗漱用品和拖鞋、每天一份免費下午茶（咖啡+甜品一份任選）、一份歡迎水果，保潔阿姨還給擦了行李箱！ 房間景觀超棒！躺在床上可以看到夕陽。小孩非常喜歡，退房時捨不得走，下次會再來體驗同景觀的親子房。